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Extendons AI Chatbot and Assistant

AI Chatbot and Assistant connects your store to OpenAI to answer customer questions using your own products and documents. Customers get accurate answers, check their own orders, and get help without waiting on a live agent.

AI chat trained on your store
Upload PDFs, DOCX, and TXT files
Human takeover for live replies

Details & Compatibility

Version

1.0.0

Last Update

June 11, 2026

Compatibility

WooCommerce version 2.6.0 or higher | Wordpress version 4.6 or higher

Support

Whats Include

Quality checked by Extendons
Future updates

Edition

Community (+$0)

Qty:

$0.00

Customize this Plugin

Customize

Powerful Features!

AI Chatbot and Assistant helps you support customers around the clock without adding staff. The assistant answers using your uploaded documents and indexed product data, so every reply reflects what your store actually sells. Admins can take over any chat instantly, review full conversation history, and stay informed with email alerts, all from one dashboard.

AI chat powered by OpenAI

Trained on your own content

Auto indexed product catalog

Human takeover anytime

Natural language order lookup

Fully customizable chat widget

Admin email notifications

Searchable conversation logs

Set Up Your OpenAI Connection in Minutes

Power your assistant with your own OpenAI API key and pick the model that fits your store, gpt-4o, gpt-4o-mini, gpt-4.1-mini, or gpt-3.5-turbo. A built-in connection test checks that the key is active before customers ever see the chat widget.

Give Your Assistant a Voice and Rules to Follow

Decide how the assistant sounds and behaves by setting its tone, role, and response style. Additional Instructions cover escalation policies, formatting requirements, and do or don't rules, written in plain language with no prompt engineering skills required.

Build a Knowledge Base from Your Own Files

Turn PDF, DOCX, and TXT documents into a searchable knowledge base the assistant draws answers from. Files can be re-indexed or removed at any time, and you control the embedding model, which product fields to include, and chunk size and overlap for better retrieval.

Let New Products Index Themselves

Turn on Auto-Index Products so new or updated listings are vectorized the moment they're saved. Index All Products runs a bulk pass over your existing catalog, keeping the assistant's answers current without manual work.

Bring in a Live Agent When Needed

Human Takeover puts admins in direct control of any conversation, replying as a live agent without ending the session or forcing the customer to start over. Message status labels show whether AI or a human is replying, the widget header reflects the current mode, and waiting messages can be customized for a smooth handoff.

Style the Widget to Match Your Store

Shape the chat widget around your store's branding, from where it appears to how it behaves. Show it on every page or only selected ones, position the bubble bottom-left or bottom-right, add a custom icon, and pick bubble and panel animations. Agent name, colors, theme mode, avatar, welcome message, and rotating prompt are all configurable.

Let Customers Search Products and Track Orders

Product questions get answered straight from your live catalog by category, price, and keyword, not just from indexed text. Logged-in shoppers can also ask about their own orders in everyday language, with the assistant reading item names, dates, status, or order numbers to pull the right result.

Stay Informed with Admin Email Alerts

Email alerts fire whenever a new chat starts or an important event happens, so nothing slips past. Add one or more recipient addresses, leave the field blank to default to your site admin email, and set a custom subject prefix to keep alerts sorted in your inbox.

Review and Audit Every Chat

Every conversation is logged for troubleshooting and admin review, with sensitive details like emails and card numbers automatically masked to protect customer privacy. Search past chats by date or session, open full threads, and delete session data whenever needed.

Review & Rating

Frequently Asked Questions

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