Refund Policy

We believe in consumer protection that’s why our software products come with a money-back guarantee. If you are satisfied with the products, you can put a request along with the transaction ID and send it in an email.

• Your refund query will be answered within 7 working days.
• Extendons do not provide refunds on the installation, customization, or any other service you avail specifically for your store.
• Refunds will only be processed upon receiving an email from you with a justified reason.
• No Refunds if someone outside the Extendons has modified the code of the software.
• The software does not work as it is claimed on its product page, but you did not bother to ask for help.
• We have the right to change or update the refund policy at any time. Any such changes will promptly be reflected on the website.

SHOPIFY

1.Refund Policy for Measurement Price Calculator

Thank you for choosing Measurement Price Calculator. We want to ensure your satisfaction with our app and provide you with a transparent refund policy. Please read this policy carefully to understand your rights and responsibilities regarding refunds.

2. Refund Eligibility

Technical Issues: If you experience significant technical issues with Measurement Price Calculator that prevent it from functioning as described or intended, you may be eligible for a refund.

Misrepresentation: If you believe that Measurement Price Calculator was misrepresented in terms of its functionality, features, or compatibility on the Shopify App Store, you may request a refund.

Discounted Plan Refund: If you purchased Measurement Price Calculator annual pricing plan and looking for refund due to some issue then deduction amount will be according to the basic charge rates and rest of amount will be refund for remaining months.

2.1. Refund Process

Contact Support: To request a refund, please contact our customer support team at [ess@extendons.com] within [number of days] days of your purchase.

Provide Details: When contacting us for a refund, please provide details about the issue you’re facing, including any error messages, screenshots, or relevant information with store url.

Assessment: We will assess your refund request based on the eligibility criteria mentioned above.

2.2. Refund Approval:

If your refund request meets the eligibility criteria, we will process the refund

2.3. Non-Refundable Situations:

Refunds will not be provided in the following situations:

• Shop Closure: Refunds will not be provided if you close your Shopify store or no longer wish to use the app for reasons unrelated to technical issues or misrepresentation.

2.4. Modifications:

We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

If you have any questions or concerns about our refund policy, please don’t hesitate to contact our customer support team at ess@extendons.com. Your satisfaction is important to us, and we’re here to assist you.

Thank you for choosing Extendons
Last updated: 05-0502023

WOOCOMMERCE

1. REFUND POLICY

At Extendons, we are committed to providing you with a seamless and enjoyable shopping experience. We understand that sometimes, circumstances may arise where you need to request a refund for a purchase you’ve made on our website. This Refund Policy has been carefully crafted to outline the terms, conditions, and procedures for initiating a refund request and to ensure that you are well informed about the process.

Please take a moment to familiarize yourself with the details of our Refund Policy. If you have any questions or concerns, our dedicated customer support team is here to assist you.

• If your refund request meets the eligibility criteria, we will process the refund
• If you are unsatisfied with the products, you can put a request along with the transaction ID and send it in an email.
• Our support team will respond to your refund query within 7 working days.
• Extendons do not provide refunds on the installation, customization, or any other service you avail specifically for your store.
• Refunds will only be processed upon receiving an email from you with a clear explanation.
• Extendons does not issue refunds if someone outside of the company modifies the code.
• The does not work as it is claimed on its product page, but you did not bother to ask for support.
• Any changes or updates to our refund policy are subject to change. It will be promptly updated on the website if there are any such changes.

1.1. WooCommerce Refund Policy

WooCommerce offers a 30-day money-back guarantee for extensions and themes purchased from its Marketplace. Customers can request a refund within 30 days of their purchase date for any reason. Refunds are processed through the WooCommerce dashboard.

To request a refund, customers can log in to their WooCommerce account and go to the “Orders” page. They can then select the order they want to refund and click on the “Request Refund” button. Customers will need to provide a reason for the refund.

WooCommerce will review the refund request and process it as soon as possible. Refunds can take up to 20 days to appear in the customer’s bank account.

1.2. CodeCanyon Refund Policy

Evanto has a customer-centric refund policy to ensure your satisfaction. The first thing you need to know is whether you are eligible for a refund. You can request a refund on a few bases:

• Item Not as Described: If the purchased item significantly differs from the description provided by the author on Evanto, you may be eligible for a refund.
• Technical Issues: In case the item is faulty, broken, or doesn’t function as advertised, you have the right to request a refund.
• Item Support: If an item’s support is included in the purchase but the author fails to provide adequate support as outlined in their support policy, you might qualify for a refund.
• Item not received: If you don’t receive the purchased item within the specified delivery period, you can request a refund.
• Authorization Issue: If an item was purchased without your consent, unauthorized transactions may be eligible for a refund.

Evanto CodeCanyon provides a seamless refund process that helps both sellers and buyers. The process includes multiple steps:

• Contact Author: Start by reaching out to the author of the item to explain your issue. They will have the opportunity to assist you and provide solutions.
• Escalate to Support: If the author doesn’t resolve your concern within a reasonable time, you can involve Evanto’s support team by opening a dispute.
• Dispute Review: Evanto’s support team will review your dispute and assess whether your situation meets the eligibility criteria for a refund.
• Refund Decision: If your refund request is approved, you’ll receive a refund of your purchase price through the original payment method.